Customer Testimonials - Floor City USA


Welcome to our "Best Seller" page. Feedback from customers and word of mouth advertising speaks volumes for the success of any business. Doing what we say we'll do, treating each customer with respect, being upfront and honest, offering great products at fair prices, and surpassing customers' expectations, will cultivate loyal customers. We enjoy having the key element to the success of our business: an ever-growing list of happy customers.

Testimonials are provided to assist you in reinforcing your confidence in making the right choice. We list these with great respect and gratitude for those customers who not only placed their trust in us to take care of their flooring needs but also took the time to let us (and you) know how they assess their experience with Floor City USA.


Submit your testimonial to Floor City USA


Great product selection and friendly, knowledgeable sales staff. We had many questions and they were happy to help us each time we came in. We love our new floor tile and would recommend Floor City USA to everyone.

Wendi and John Ochs


I went to Floor City USA in Pensacola on Airport Blvd. and I-110 a few days ago shopping for tile for our entire house. What an awesome experience! I was warmly greeted by Sherry who was very knowledgeable as well as very sincere and friendly. I returned today and narrowed down my search and can't wait to get my quote back from her tomorrow morning. The installer Gary, who came to my home to measure was equally sincerely ready to help me and answered all my questions. While there today, employee Jason helped me with car trouble (I didn't ask for his help--he offered on his own). He fixed my problem in less than 10 minutes all the time smiling and telling me everything was going to be all right. Am I going back there tomorrow and do business with them???? You Betcha!!! Oh, did I mention they are Pet Friendly!?! You can take your family pet in with you and they will be treated royally, too!

Teresa Blankenbeck


Blue Morning Gallery wants to thank Floor City USA for making our dream of a new floor a reality. Your efforts with this project are most appreciated. The members were amazed when they first saw the new floor... What a wonderful new look the gallery has now!

So many have commented that the Gallery looks larger now - what a great choice for this space! Thank you again for everything!

Blue Morning Gallery


Floor City was great from start to finish. Every carpet place we went to in the area was ok, but working with these professionals was great. Their laid back attitude and general interest in every customer is what made the decision easy for us to do business with them.

T. Johnson


Terry and Keith were excellent help with picking out the tile for my small renovation job and with providing an appropriate installer for my house which was built in 1928. The job finished out well. I will use Floor City again in the future.

J. Sherrill


They are wonderful people there and they really care about their customers. I referred a co-worker recently and he was extremely happy with his carpet and laminate flooring and the service provided. Another co-worker has them for years when fixing up their rental properties and they wouldn't use anyone else.

S. Goldsmith


Expected to purchase tile from them but found a great deal locally at the last minute. They have a huge inventory of tile, border material, mortar, etc on display and in stock (no backorder!). They had the epoxy mortar in the unique color I needed on hand that local merchants in Fort Walton could not get even after several weeks of being on back order. They also provided outstanding tips and advice for my project and never appeared to be impatient or in a rush to get my out of the store (all I wound up buying was some unsanded expoxy grout and tint). Received impeccable customer service and remains my first choice for all my flooring needs.

P. Howell


First of all,Terry from Floor City was very helpful in helping me pick out the right flooring for my house without breaking the bank. She also made sure that the supplies and crew were on time and keep me posted on any changes. The crew that came to my house are top notch and did a outstanding job from hauling away the old stuff,installation of the new and making sure the work site is clean before they left. I am very happy of the results. I would recommend Floor City USA to anyone who requires prompt,professional flooring services. By the way the crew especially are just down right good people!!! Thank You.

A. Deleon


Keith, the Manager of Floor City, worked with us in choosing the materials. He was very helpful. We went into the project with a general idea of what we wanted. Keith had excellent suggestions for modifications in what we were planning, as did the installer, Jeff Gooden of Anything Tile, who is an artist in his own right. Keith steered us to in-stock, and therefore less expensive, tile which turned out to be exactly what we had in mind. It's hard to think of selecting tile as an entertaining activity, but it was. Keith was patient with our starts, stops and reversals of decisions along the way. The result is everything we hoped for when we began the project. We're already at work with the same team to redo another bathroom.

E. Nickinson


We remodeled our bathroom during the summer of 2012. Sherry at Floor City USA was knowledgeable, friendly, and an absolute doll! She helped us select our tile, and when we had that RAREST of issues--quality control at the tile manufacturer's end--she went TWO extra miles to help us resolve the issue. We love our bathroom, and our first stop before we buy any flooring will be the top-notch team at Floor City.

Ross and Jenny Everett


We came into Floor City USA today (9/19/2012) and we were helped by Terry. She took SUPERB care of us, made us feel TOTALLY welcome and appreciated. She was able to help us find a color tile that went well with the tiles we already had. She also helped us to find some 1x1 tile to border our other areas of the house. She was SUCH a super help today!!! We went to 2 other stores and did not find anything that caught our eye. But with the help we received today we are one step closer to our tiling project. I will definitely tell everyone I know who is thinking about redoing their floors about Floor City USA!!!

Anthony Roberts


A coworker recommended Floor City USA and I'm so glad that she did! The staff were so helpful and friendly. They were so easy to work with and very accommodating from the moment I walked in the door. We changed our shower from fiberglass to porcelain tile and we are very pleased with the products purchased here. The convenience of being able to purchase everything that we needed was another plus! We were also able to return extra supplies that were not used! The selection was huge, but also affordable! We had such a great experience, we are planning to have wood floors installed next! I would definitely recommend Floor City USA, they are great!!!!!!

Lisa Hudson

This has got to be one of the best companies on the gulf coast. I have a remodeling business and I always tell my customers to go to Floor City USA for all their flooring needs. Also you will not find a more helpful and friendly staff anywhere on the gulf coast.

Kevin Hawkins

Thanks again to you and everyone on staff. We had a great experience working with all of you. We felt like we were surely your only customers (although your show room was always packed when we were there), given the personal attention we received.

Lisa Evans

We have used Floor City USA in Pensacola, FL for all our tile choices for a total renovation of a home that we recently purchased in Pace, FL. We have chosen to replace all the flooring with a porcelain tile. Our contractor just finished a 6ft. walk-in custom tiled shower, which includes a travertine tile floor, porcelain tiles from floor to ceiling, and glass border tiles as well. When we get ready to order our granite countertops for the kitchen and baths, we will also use Floor City USA for our custom tile backsplashes. They have gone above and beyond for us. We could not ask for any better service from a business than they have provided to us. They are also a very friendly bunch of people from the moment you walk through the door. Job well done, Floor City USA. A special shout out to Keith....YOU THE MAN!

Jennifer Maynor - Pace, FL

If you haven't visited Floor City USA , you are missing Pensacola's FINEST!!!! Not only the OVERWHELMING selection but the support of this "family-owned" business is OUTSTANDING. Do NOT overlook this GEM!!!

Bob Lamarche

A great store with great supportive staff! I took on a tiling project for the common areas of my house in the summer of 2010. For an amateur I knew what I had in mind was way beyond my ability but Sherry and all the staff extended friendly professional and superb advice so that the project turned out really great! We are now proud of how our floor looks! Thank you guys! Maybe this year we will be able to re-floor the bedrooms and tile the bathrooms! ;-) God bless!

Dyune Martinez - Cantonment, FL

Floor City USA has one of the largest, most unique selections of tile I have seen in this area. They are very knowledgeable and make shopping for flooring both easy and fun.

Todd McCurdy - Pensacola, FL

"First time home builder", my husband and I took this project on with great enthusiasm. After one and a half years into the project, our enthusiasm went away. Working with the staff at Floor City brought it back. They worked with our budget, helped with installer (who was wonderful), and are very honest about products. They helped us realize that the dream was going to come true.

Larry and Shirley Blake - Pensacola, FL

I love my new home. It is so warm and inviting. The building process was hectic at times. Choosing Floor City for my flooring, bathroom tile and kitchen backsplash was one of the best decisions I made. They had great selections, great prices, and a great staff. So I would have to say they were great!

Norma Johnson - Gulf Breeze, FL

We were able to do all of my floors, showers and non-painted walls during my Hurricane Ivan repairs with the items I obtained at Floor City. These people and this store are wonderful.

Ralph and Brenda Hansen - Pensacola, FL

Shortly after Hurricane Ivan blew away Pensacola, I was bombarded by phone calls for my design business, Affordable D'Zigns. Through numerous searches and "boutique" flooring stores, we stumbled upon Floor City. Customer service and selection coupled with great people with a great sense of humor were what we found. From then on, Affordable D'Zigns used Floor City exclusively.

Donna Zambetti - Gulf Breeze, FL

Floor City USA is the absolute best flooring store in Pensacola and the surrounding area. The store has a great selection of all flooring products. Dan, Sherry, and the total team go beyond your expectations to satisfy your needs, and they are so friendly you feel like family. I highly recommend Floor City USA to everyone. This is the best store and the very best people you will find. Contact me for any additional information.

Sam & Kathleen Johnson - Gulf Breeze, FL

A true family business. Everyone there is an absolute pleasure to work with. They remember you as a customer and even remember your name. I've been doing business with Floor City since they opened and the selection of products increases every time I go in. Their follow-up is great. Bottom line - a great local family business.

Jim Goddette - Pensacola, FL

My wife and I completed our new home in the summer of 2007. We purchased all our flooring (carpet, hardwood and tile) from Floor City. The staff, especially Terry Cash, was very knowledgeable and had great ideas for our tile design. Everyone who has seen our floors, has great comments about them. You may have seen the Floor City ads that make reference to their ugly building. They should change their ad to say, "Ugly Building, Nice People."

Randy Hendricks - Pensacola, FL

Our association with Floor City has always been a pleasant & positive experience. The entire crew has always proven to be friendly, capable, honest & reliable in every effort to ensure their customer's satisfaction. I especially appreciate the casual, comfortable atmosphere they provide while choosing product selections. It's always a pleasure to do business with Floor City, by phone, or in person and we sincerely wish them continued success.

Marianne Fuller - J.M. Harold Construction, Inc. - Pensacola, FL

I/we have a home repair and remodel business AKA Steven L. Bollich Home Repair and Remodel. In providing superior service and honesty to our customers, Floor City USA is the only place in Pensacola, FL to buy tile and flooring items from. You get called by name! You get smiling faces! You get one on one friendly service! You are told the truth! Oh, and don't forget the follow-up, they do that too! Selection on products surpasses any in the area. Keith and Sherry are the most wonderful business people taking many measures to see that their customers are taken care of!

Steven L. Bollich - Pensacola, FL

Floor City has a very large inventory of tiles and flooring with the best prices around. The staff is always ready to help with knowledge and a big smile. It is a pleaure to be a customer at Floor City.

Silvia Machada - Pensacola, FL

If you're looking for tile and flooring products, you need to try Floor City USA. You'll find the right products, recommended with the right accessories, calculated in the right quantity, sold at the right price, by knowledgeable, friendly people. Floor City USA is a family business, where honest, hardworking family values shine through. I highly recommend Floor City USA to you.

Doug Wassmer - Capt. USN Retired - Pensacola, FL

"Would you choose the same business for the 2nd time?" This is the ultimate measure of a truly satisfied customer. A negative response reveals that some area of customer service fell through the cracks. The answer of "Yes" says it all!! My answer to this question . . . an emphatic "Yes!" I would choose Floor City all over again! Thanks to Sherry and H.D. Keith!!

P.A. Copeland - Navarre, FL

Customer friendly & product knowledgeable. Great prices!

Sal Serio - Gulf Breeze, FL

What a joy! Great selection of every type of tile and stone. Wonderful caring folks to answer all my questions (first-time tiler). The best customer service in Pensacola. Use Floor City -- you will leave with a smile on your face.

L. Schweizer - Gulf Breeze, FL

Floor City has the friendliest staff and is extremely helpful. We enjoy looking around the showroom at their great tile selection. And, they have the best prices in town.

Monique LeClair - "A Cut Above Hair Salon and Spa" - Pensacola, FL

We couldn't be happier with our tile & carpet from Floor City. Not only do they have quality at the best price; their staff treats you like family!

The McElligotts - Pensacola, FL

Post Hurricane Ivan, I was involved in the reconstruction of many houses, condos, and townhomes. I dealt with only Floor City when making choices for the floors in these units. I soon became friendly with the marvelous staff, enjoyed their wonderful selection of flooring and was mostly impressed with the timely deliveries and labor. "They made me look highly efficient" to my owners. I thank them!

Yoko Jimison - Gulf Breeze, FL

Great product selection and friendly help. We are very satisfied with our tile selection and the good customer service. We used the tile in our home and in our business for our shower door displays.

Chip Merritt, Owner - Merritt Glass Company - Pensacola, FL

Salesman knew exactly what I wanted as soon as I described the adjacent tile. I am very pleased with the tile that I bought, and with the salesman's professional demeanor.

Patricienn K. Moreno - Pensacola, FL

We are so pleased with the excellent quality hardwood and ceramic tile floors from Floor City USA. Their knowledgeable, friendly staff was a pleasure to work with.

Bill & Julie Creedon - Pensacola, FL

As a property management company, our clients expect affordable prices, quality products and professional installation. Floor City USA has proven that it can do a better job for less money than the big box stores. I appreciate their decorating advice, the ability to check out large samples and their patience with my clients who need more time in making a decision. The installers have always been friendly, polite and left my property looking clean. I will recommend them without hesitation.

Glenn Dorsey, President - MyHomeSpot.com - Pensacola, FL

We have shopped at Floor City USA for several years and have bought tile for our old house that was subsequently destroyed by Hurricane Ivan and also for our new replacement house. Like everyone else, we were shortchanged by our insurance company and had to make every penny count. On each and every occasion, the proprietors of Floor City USA have been friendly and helpful and were able to help us find something we like at a price we could afford. Floor City USA is an exceptional find and we highly recommend it to everyone.

Bernie and Dorothy Jacobs - Pensacola, FL




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